PRODUCT INFO

Functionality

How does my Reusable Loch Bottle work?

Our bottles are beautifully designed with exceptional quality, and can be used for all your hydration needs. We love using it for everything from ice water and refreshing green juice to our morning coffee on the go. Thanks to our 5-layer insulation, which includes a copper layer, Loch products are able to keep any liquid cold (up to 36 hours) and hot (up to 18 hours), while maintaining a condensation-free exterior so you’ll never have to worry about it sweating in your bag or leaving water rings on your desk.

Can I put my Loch Bottle in the refrigerator, freezer, or microwave?

We do not recommend putting your Loch Bottle in the refrigerator, freezer, or microwave, as it can damage the bottle and its vacuum seal. But need not worry —you most likely won’t have to warm or cool your beverage. Thanks to Loch’s 5-layer Insulation, your drink should stay cold for up to 36 hours and hot for up to 18.

Can I use my Loch Bottle to store drinks and keep them fresh?

Your Loch Bottle will certainly help maintain freshness throughout the day, but it is not intended for long-term liquid storage. Alcohol, some juices, and dairy-based beverages can spoil and may cause excessive pressure build up in your bottle, which can lead to lid failure and health risks. Putting your Loch bottle in the fridge may damage the vacuum seal that helps it maintain ideal temperatures.

Can I fly with my Loch Bottle?

Your Loch Bottle is airport security friendly, as long as you remember to empty it first. Your Loch bottle will be your favourite travel companion and thanks to the stylish shoulder strap it couldn’t be more convenient to stay hydrated on the go.

Will my Loch Bottle sweat?

No. Thanks to Loch’s 5-layer insulation, which includes a copper layer, the outside of your bottle will stay completely condensation-free so you’ll never have to worry about it sweating in your bag or leaving water rings on your desk.

General

What are my Loch Bottles made of?

Loch Bottles are made of high-quality, 18/8 food-grade stainless steel, which is highly resistant to rust. They also have an additional copper plating to maximise your insulation experience. Loch bottles are BPA-free, and provide a sustainable eco-friendly alternative to single-use plastic water bottles. Loch products are certified to meet all regulatory requirements by an independent and accredited testing facility.

What are my Loch Bottle Straps made of?

Loch’s Vegan Leather Bottle straps are made of certified recycled plastic and sustainably sourced detailing.

Where are my Loch Bottles made?

Our bottles and bottle straps are thoughtfully designed in Scotland, United Kingdom and responsibly made in China.

How are Loch Bottles packaged?

At Loch, we are dedicated to reducing our impact on the environment. Therefore, we have carefully selected our packaging, which is made from recycled kraft paper and biodegradable Raffia to ensure that our products are properly protected during shipping.

What is the approximate size and weight of each Loch Bottle?

Please refer to the size chart below

السعة

14 oz 420 ml

22 oz 650 ml

32 oz 900 ml

40 oz 1200 ml

Height (w/ lid)

21.2cm

29.7cm

28cm

31.8cm

القطر

7.4cm

7.4cm

9.1cm

9.1cm

الوزن

250g

346g

410g

472g

Straw length

12.8cm

20.5cm

20cm

23cm

Straw diameter

8mm

8mm

8mm

8mm

MORE PRODUCTS

أغطية

What are the different types of lids?

Flip Straw Lid: Every Loch bottle comes with a leakproof patented flip straw lid that has been designed to fit all Loch design sizes and features an easy to carry rotating handle. The straw flips up when you’re ready to sip, (meaning no tipping and tilting of the bottle necessary) and back down when you’re done. It is also detachable, making it easy to clean. The bottle is dishwasher safe. The Flip Lid should be used with cold liquids only.

Twist Top Lid: If you’re after a sportier look, Loch’s easy-to-drink twist top allows you to drink right from the spout without removing the lid entirely. It offers high flow without the mess and is leak-proof when closed. Designed to fit any loch bottle size it ensures zero leakage with its spout lid hinges meaning it’s a perfect option for those on the go and into sports. The Twist Top Lid should be used with cold liquids only.

Hot water Lid:  Like your drinks steamy? Look no further than Loch’s interchangeable hot lid. Although it may look minimal, it’s complete with a insulated double sealed silicone interior and stainless steel exterior offering maximum insulation. Easy to carry, simply slip your finger in the loop and be on your way. The clever design means the lid stays connected to the bottle too.

Stainless Steel Lid: Looking for a more classic option? Loch’s stainless steel lid might be the option for you. Eco-friendly in design, it offers a simple, sleek and classic look to your bottle. If you like your drinks extra cold, this lid offers maximum insulation and ensures you’re plastic free. The Loch stainless steel lid should be used with cold liquids only.

Can I use any lid option for the different bottle sizes?

Yes, our interchangeable Loch Lids will fit any bottle size.

What is the approximate size and weight of each Loch Lid?

Please refer to the size chart below

 

 

 

الطول

 

القطر

 

الوزن

1005 straw lid

6.9cm

 

7cm

 

62g

 

 

 

 

 

 

 

Twist Cap Lid

 

5cm

 

12cm

 

49g

 

 

 

 

 

 

 

full s/s lid

 

7.5cm

 

6.7cm

 

61g

 

 

 

 

 

 

 

hot water lid

 

2.8cm

 

22cm

 

64g

 

Bottle straps

What are Loch Bottle Straps?

Ready to take your hydration game to the next level? Meet the Loch Bottle Strap. As stylish as it is practical, simply slip in your Loch bottle and throw it over your shoulder to ensure a hands-free experience. The sleekest solution for your everyday hydration needs, it ensures you’ll never be without your reusable water bottle and never want to be thanks to its chic, functional and innovative design. Choose from black, beige and brown with different finishing’s that you can mix and match with your collection of Loch bottles. Featuring an adjustable shoulder strap and crafted from ethically sourced vegan leather, it’s perfect for everyone.

Can my Loch Bottle strap fit any size of bottle: The Loch bottle strap comes in 2 sizes with a range of colours to style up with any outfit. The Loch Bottle strap comes in 2 sizes

  • Prime Bottle Strap size fits all of our 650ml Bottle colours
  • Wise Bottle Strap fits both our 900ml and 1200ml bottles

 

What are my Loch Bottle Straps made of?

Loch’s Vegan Leather Bottle straps are made of certified recycled plastic and sustainably sourced detailing.

Where are my Loch Bottles straps made?

Our bottles and bottle straps are thoughtfully designed in Scotland, United Kingdom and responsibly made in China.

How are the Loch Bottle Straps packaged?

At Loch, we are dedicated to reducing our impact on the environment. Therefore, we have carefully selected our packaging, which is made from recycled kraft paper and wrapped in recycled biodegradable tissue paper to ensure that our products are properly protected during shipping.

What is the approximate size and weight of each Loch Bottle Strap?

Please refer to the size chart below

 

 

 

 

 

 

الطول

Width

Length

الوزن

Loch Bottle Strap 900 / 1200 ml

6 cm

14.2 cm

25 cm

251g

         

Loch Bottle Strap 650 ml

6 cm

14.2 cm

25 cm

247g

CARE & CAUTION

Cleaning

How do I clean my Loch bottle?

Loch bottles should be cleaned regularly—we recommend washing your bottle with warm water and soap after every use and drying and storing it with the top off. Avoid submerging your bottle and cap in water for long periods of time, as this will interfere with the vacuum seal. After washing your Loch Bottle, we recommend that you dry your bottle by airing it out upside down and storing it with the lid off.

Loch bottles are NOT dishwasher safe! Running a Loch Bottle through the dishwasher can cause paint to chip and damage to the vacuum seal, making it ineffective.

Caution

What should I be aware of while using and caring for my bottle?

Loch Bottle products should only be used for their intended purposes.

  • Do not place your Loch Bottle in the microwave.
  • Do not place your Loch Bottle in the freezer.
  • Do not overfill; hot liquids can burn user.
  • To prevent spills and leaking, the lid needs to be properly and fully tightened to ensure an airtight seal.
  • Loch Bottles are not intended for the long-term storage of liquids.
  • If using with carbonated beverages, never point the bottle at anyone when opening.

Customer Service

PAYMENT SERVICES

What forms of payment does Loch accept on www.loch.life?

Loch accepts most major credit cards, including:

  • Visa
  • American Express
  • Mastercard

 

Loch also accepts payments from the following platforms:

  • Paypal
Do we accept cash on delivery (COD)?

Yes, we accept cash on delivery for domestic orders in the United Arab Emirates (UAE). 

We offer free shipping for orders above 200AED within the United Arab Emirates (UAE). 

PLEASE NOTE: We cannot offer COD on international orders.

My Order is not going through, what should I do?

If you are experiencing issues placing an order try the following steps:

  • Confirm your billing information is correct, especially your mobile number and email
  • Verify with your bank that the transaction has been approved.

 

Should you continue to experience issues, please contact our Customer Experience team.

OTHER SERVICES

Personalisation

How does the Loch personalisation work?

We offer personalisation to make your Loch Bottle fit your personal style. By clicking the Personalization option on our website, you can specify the name, initials, or word of your choice to be engraved on your Loch bottle. This engraving option is available for all Loch Bottle styles and sizes. Please note that at this time we do not offer colour or printed personalisation.

How long will it take for my personalised order to be shipped?

Orders are processed within 48 hours of receipt of order.

How much does the personalisation cost?

All personalisation costs 35 AED. This price will be added to the original listed price of the Loch Bottle upon checkout.

Is there a character limit for personalisation?

For engraving a name, there is a 10-character limit. For engraving initials, there is a 3-character limit.

Can I return/exchange a personalised bottle?

All personalised Loch Bottle sales are Final. We cannot accept returns or exchanges.

POLICIES

Warranty Information:

What is the warranty on Loch Bottles?

Loch offers a one-year limited warranty on all bottles purchased from www.loch.life and authorised retailers with proof of purchase. For more information regarding authorised retailers please visit our authorised resellers. This warranty covers manufacturer defects, including thermal performance issues, a base detaching from the bottle, and non-polished surfaces. To report a claim, please send an email to [email protected] with proof of purchase, reason for claim, and pictures of your bottle. Pictures should include a full-length photo of the front of the bottle, the bottom of the bottle and the claimed damage or defect area. Loch reserves the right to request the product to be sent to our office for thorough review and to verify your claim.

Loch will review all cases. In the event that Loch deems a replacement is necessary, we will replace the product with the same style and size. If that product is unavailable, the closest style will be sent as a replacement.

Loch’s one-year limited warranty does not cover any issues related to improper use, normal wear and tear, or loss and theft of the bottle.

Shipping & Returns

 

DOMESTIC SHIPPING

We offer domestic shipping within the United Arab Emirates.
The costs of shipping depend on the value of the items you have ordered, the chosen shipping method, and your delivery location.

Please Note: There may be additional charges for orders outside city limits.

METHOD

COST

EXPECTED DELIVERY

INFORMATION

Economy

Range

Cost

Up to 250 AED

15 AED

250 AED+

FREE

2-3business days

Order will ship within 1-2 business days. Please allow 1-2 business days for delivery, after the order was shipped.

Personalised Orders
During peak seasons, orders containing personalised items may experience a slower processing time and ship within up to 72 hours of receipt.

 

How much will International Shipping and Handling cost?

Shipping and handling is calculated based on your order size and your shipping destination. The fees will be displayed to you upon check out.

You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

Please note: If your order does not populate Shipping or VAT/Tax Costs your order may be placed on hold. One of our Customer Service representatives will contact you shortly after regarding international quotes for your order.

Returns

What is the Loch return policy?

If you have purchased or received a product directly from www.loch.life and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in the same condition you received them in. To initiate a return, please send your bottle, in its original packaging, to us at:

Pure Blue LLC
Office 203, Warsan Tower

Barsha Heights,
Dubai, United Arab Emirates

Please make sure you include your Order Number and the reason for return. If this return is for a quality issue, please contact us at [email protected]

Allow 7-10 business days to process your return from the day we receive your returned items at our warehouse.

For international customer inquiries and further assistance, please contact us on [email protected].

Customers who have purchased items from an authorised Loch retailer must initiate all returns and exchanges through the original point of purchase.